We are upgrading to a new core banking system on March 10. The system upgrade will begin on Friday, March 7 at 8 A.M. ET and be complete Monday, March 10 at 8 A.M. ET. Banking services and systems will not be available or may be limited during this time.
If you have additional questions, please reach out to customer service at customerservice@cfg.bank, call 888-205-8388 or 410-823-0500, or visit one of our branches.
To help you prepare for our upcoming core conversion, we’ve outlined important dates and steps to follow, so you know what to expect.
February 28
New BillPay and external transfers are no longer available until March 10 at 8 A.M. ET
• No new payments can be made starting February 28. Any made by February 27 will post by effective date up until March 6.
• Payments scheduled for March 7 will not post until March 10.
• No new payees may be added to BillPay February 28–March 10.
• New system will be available ay 8 A.M. ET on March 10.
*Remember to document payee info to verify accuracy in new system.
*Remember to print or document all accounts you send money to as you will need to re-enter in the new system.
March 6
Mobile deposit services will be unavailable starting at 2 p.m. ET
• Mobile deposit will not be available after 2 p.m. ET. Service will resume at 8 A.M. ET on March 10.
Last day to send or receive Zelle payments
• Zelle will not be available March 7-11. Payees will need to be re-added starting March 12.
**Zelle is unexpectedly unavailable as of Tuesday, March 4. We apologize for any inconvenience.
Last day BillPay payments and external transfers will post
• New system will be available at 8 A.M. ET on March 10.
Last day for QuickBooks, Quicken & Mint users to download backups
• Be sure to download a data file backup and final transaction list by 5 P.M. ET. Find instructions here.
March 7
Online, Mobile, and Telephone Banking available by inquiry only
• New Online, Mobile, and Telephone Banking will be available at 8 A.M. ET on March 10.
Branches open with limited service
• All in-branch banking services will be available as usual on March 10.
March 10
New system launches at 8 A.M. ET
• All banking services will be available as usual.
QuickBooks, Quicken & Mint users to execute remaining conversion instructions
• Review and execute the remaining steps of the conversion instructions.
**Note: CFG Bank will never call you to ask for personal information such as your SSN, account numbers or PINs.
| OTHER INFORMATION | |
|---|---|
| Debit Cards | Old cards will work over conversion weekend with an ATM limit of $500 and a POS limit of $1,000. Activate and use new cards beginning March 10. |
| ATMs | ATMs will be accessible during the conversion but temporarily down on March 10. Customers can use any Allpoint ATM surcharge free during this time. |
| Online Loan Payments | Payments will be accepted throughout the conversion. |
Online banking
After our system upgrade is complete on Monday, March 10 by 8 A.M. ET, you will be able to access your accounts and information in Online Banking using the link from our website. You will receive a secure message in Online Banking with instructions for your first log in.
With the system upgrade, Online Banking will look a bit different as we provide you with an enhanced experience.
Note: If you have Online Banking bookmarked in your search engine, you will need to replace with the new link.
Mobile banking
After our system upgrade is complete on Monday, March 10 by 8 A.M. ET, you can to access your account(s) in our Mobile Banking app. You will not need to download a new app. Your login information will be the same as Online Banking.
With the system upgrade, new features will allow you to:
- Reset username and password
- Initiate first time external transfers
- Enroll in BillPay and create payees
- Send messages to CFG representatives
Mobile Banking will look a bit different as we provide you with an enhanced experience.
With our core banking system upgrade, customers using Quickbooks, Quicken, and Mint will need to make changes to your QuickBooks or Quicken software. To ensure a smooth conversion, please review and follow the below instruction and note associated dates and action items.
Please note two important dates within the instructions:
- Thursday, March 6: Ensure you have downloaded a data file backup and final transaction list by Thursday, March 6, at 5 p.m. ET. Transaction history might not be available after the upgrade.
- Monday, March 10: Please review and execute the remaining steps on the conversion instructions. Complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Intuit aggregation services may be interrupted for up to 3-5 business days, following conversion completion on March 10. During this interruption Quicken Win/Mac Express Web Connect, QuickBooks Online Express Web Connect, and Mint may not be accessible. Users are encouraged to download a QBO file during this outage.
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please contact us at (410) 823-0500.
Have a question?
What is a core processing system upgrade?
A core processing system upgrade means we will be improving the technology we use to service you when you visit a branch or use our online banking systems.
Why is the system upgrade necessary?
Conversions to new core systems are very common for financial institutions as they seek to offer a more robust client experience and support client financial needs well into the future. Several service enhancements are coming your way, including faster transaction times and an enhanced online banking experience.
How does the upgrade benefit me?
Your experience will be improved. You will have access to more services and be able to conduct banking faster. Additionally, you will have improved online and mobile banking services as well as an overall improved service experience.
When will the upgrade take place?
The system upgrade will begin on Friday, March 7 at 8 A.M. ET and be complete on Monday, March 10 at 8 A.M. ET. Banking services and systems will not be available or may be limited during this time. A detailed timeline is available above.
What do I need to do for this upgrade?
As March 10 nears, you may need to prepare a bit depending on what services you use. Your debit and ATM cards will continue to work during the conversion. Additional information on timeline, a checklist, and when services will be available. For now, you can check the accuracy of your personal information (address, phone, email, and e-statement enrollment) either through your online banking profile or by contacting customer service at customerservice@cfg.bank or 1-888-205-8388. You can also always visit this webpage for up-to-date information.
Are my funds and personal data safe during this upgrade?
Yes. Your funds and personal data are completely safe during the conversion.
Will my account number change?
No. Your account number will not change. You will continue to use your current account number.
Will I lose my account history?
No. On March 10, six months of transaction history can be viewed in online banking. Starting in June, twelve months of historical statements will be available.
My ATM/Debit card was closed and I’m ordering a new card today. Will I receive a new card to activate after conversion?
Yes. We will be sending cards to customers who ordered new cards between February 10 and March 6.
Why am I receiving a statement showing account activity from March 1 through March 6?
At the end of the day on March 6, account information will be transferred to the new system. We are required to provide you with a statement in the old system as of March 6. This statement will include any interest earned for the period of March 1 through March 6.
When will I receive my statement from the new system?
The new system will provide statements at the end of the month. You will receive a statement dated March 7 through March 31, with interest accrued on those dates.
Why are your systems offline on Friday, March 7?
Between March 7 and March 9, we will be transferring all our customer data to our new system. We will be up and running on Monday, March 10 by 8 A.M. ET and ready to assist you.
If I call Customer Service on March 7, will I be able to close my account with a check, ACH, or wire transfer?
Yes. You may request an account closure on March 7, however, it will not be processed until Monday, March 10. No penalties will be assessed if March 7 is within the grace period.